Privacy Policy

1. Data Controller

The data controller responsible for personal data processing is:

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact information (name, email address, phone number)
• Delivery details (address and delivery preferences)
• Account information (if you create an account)
• Meal preferences, dietary choices, and allergy-related information provided voluntarily
• Communication data (messages sent via contact forms or email)
• Technical data (IP address, browser type, device information, cookies)

We do not collect personal data that is not necessary for providing our services.

3. Purpose of Data Processing

We process personal data for the following purposes:

• To provide and manage meal planning and food delivery services
• To process orders and organize deliveries
• To communicate with users regarding services, support, or inquiries
• To improve website functionality and user experience
• To comply with legal and regulatory obligations

Personal data is processed only when there is a lawful basis to do so.

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (providing meal planning and delivery services)
• User consent (contact forms, optional preferences)
• Compliance with legal obligations
• Legitimate interests (service improvement, security, and communication)

5. Data Sharing and Disclosure

We do not sell or rent personal data to third parties.

Personal data may be shared only with trusted service providers when necessary, such as:

• Delivery and logistics partners
• Payment service providers
• IT and hosting service providers

All third parties process data in accordance with GDPR requirements and only for the purposes defined by us.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. When personal data is no longer required, it is securely deleted or anonymized.

7. User Rights Under GDPR

As a user, you have the following rights under GDPR:

• The right to access your personal data
• The right to rectification of inaccurate or incomplete data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@playsnest.com.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. While no system can guarantee absolute security, we take reasonable steps to safeguard all collected information.

9. Cookies

Our website uses cookies to ensure proper functionality and improve user experience. You can manage or disable cookies through your browser settings. More details are available in our Cookie Policy (if applicable).

10. International Data Transfers

Personal data is processed within the European Economic Area (EEA). If data is transferred outside the EEA, appropriate safeguards are applied in accordance with GDPR.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy when necessary. Any changes will be published on this page with an updated revision date.

12. Contact Information

If you have questions about this Privacy Policy or personal data processing, please contact us: